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Contemporary Tailoring for Tall Women

Contemporary Tailoring for Tall Women

Contemporary Tailoring for Tall Women

Frequently Asked Questions

Orders

You can. Please call us on the Freefone number  0800 612 8017, during UK office hours.

Provided we haven’t already shipped your order then changes are still possible, but it's difficult to amend any order once dispatched.

This depends on where we are shipping. Our standard delivery times are shown on our Shipping and Returns page.

Payments

Visa or MasterCard. In person at one of our pop up shops you can also pay with Google and Apple Pay on your smartphone.

Your payment method will be charged when you checkout.  

You are responsible for paying import duty for shipments to countries outside the EU. The courier will handle the administration on this and may require you to pay them for this element before delivery.

No. Out GBP prices include VAT in the EU/EEA and exclude VAT for other countries. If you are in the EU, VAT registered and plan to spend over £2000 please contact us. 

International customers please note: For returns, we can't administer refunds of VAT or import duty. 

Returns

You can return it by post. Please include a print of your order confirmation email, along with a covering note. UK customers can request a free courier returns label, which is attached to the package and then you take it to your local post office. 

30 days from the date you receive your order. 

You are responsible for paying import duty for shipments to countries outside the EU. The courier will handle the administration on this and may require you to pay them for this element before delivery.

Follow the normal returns process but include a note giving your details (name, address, telephone number & email address), the original order number (on previous emails to you) and whether you want a refund or a replacement. 

Yes, a gift item can be returned for exchange or a credit note. For a full refund the original purchaser will need to make the return. Please follow our standard returns process.

UK returns are free, EU and Rest of World returns are at your own expense.

For returns from outside the EU, we can't administer refunds of import duty or VAT. You should contact your local tax authorities when returning the parcel.

Please email us for a returns label or complete our returns from here.

Once your return parcel is received, we will process it within five working days, at which point you will receive an automated email confirming the refund. The refund payment will depend on your bank, but typically a further 3-5 working days.

Yes, the returns policy is the same for all products.